People often proclaim to me that email is dead and will soon be obsolete. In days gone by it was chat that was meant to replace it, today it is artificial intelligence.
But email is not going anywhere. In fact, it is not just surviving, it is thriving.
In 2025, people around the world are projected to send over 364 billion emails every day.
More than 320 million people use business chat platforms like Microsoft Teams, WhatsApp and Symphony on a daily basis.
Human interaction through email and chat remains the backbone for the modern work environment.
Why Email Still Matters
At Inbotiqa (we have spent over a decade building tools that embrace email, not replace it. Here is why email remains indispensable:
Email is official
It is the most widely accepted form of professional communication. You can chat or meet all day, but what is recorded in an email is what stands as the official communication.
Email is flexible. It can be a one-line message or a detailed analysis. It works for internal collaboration, client service, summaries, reporting or decision-making.
Email is universal. It does not matter what size your business is or what tools you use. You can send an email to anyone, anywhere, at any time.
How YUDOmail Solves the Email Challenge
That is why we built YUDOmail, part of the Inbotiqa product suite. We have not reinvented email. We have simply removed the pain points while keeping everything that makes it valuable.
With YUDOmail:
- Emails are automatically grouped into cases
- Every message stays in context
- Each case has a responsible owner, useful metadata and a full audit trail
It brings structure to the complexity of email, making it organised, manageable and trackable.
What About Chat?
Chat tools such as Microsoft Teams, WhatsApp and Symphony are incredibly useful for speed. You can get answers, approvals and progress within seconds. That is a big boost to client service and team productivity.
However, chat brings two major problems:
- You cannot track it
- You cannot count it
- You cannot audit it
If someone later asks why you took a certain decision, you may have to search through multiple chat threads to find the message. And your business cannot measure how many tasks or requests are actually handled through chat.
That Is Why We Built YUDOchat
YUDOchat works directly within YUDOmail. When you receive a message in chat that relates to a task or case, you simply link it to the correct YUDOmail case.
Now, you have a single source of truth that includes:
- All related emails
- All related chat messages
- One case, one owner, one secure record
And That Unlocks Even More Value
By linking chat messages to cases, you can now:
- Count how many tasks or requests came through chat
- Analyse patterns that slow down productivity
- Train your teams more effectively to reduce avoidable interactions
- Apply sentiment scoring to chat messages as you do with email
- Maintain a complete audit trail of communication and decisions
Final Thought: It’s Not Chat vs Email. It’s Chat and Email.
At Inbotiqa, we don’t believe in fighting trends. Chat isn’t the enemy of email. It’s a great tool when used well. What we do believe in is clarity, accountability, and productivity.
That’s why YUDOmail + YUDOchat exists. It’s a simple principle: Keep the benefits. Fix the pain points.
Email is here to stay. Chat is here to stay. With YUDOmail, you don’t have to choose between them.
