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Inbotiqa – Intelligent Business Email
Intelligent Business Email
Transforming emails into actionable, trackable tasks that underpin a high-performance culture.
Achieve 100% Execution
Guarantee follow-ups and ensure nothing is missed by tracking every email and task to completion. Dramatically improve service levels with real-time allocation of type, ownership, category and due date of tasks and direct reporting of metrics and data.
Reduce Operational Risk
Reduce operational risk by removing the possibility of missing any emails. Tracking and tracing records decision-making processes and generates ‘transactional memory’ for audit and learning purposes. Quantify and keep internal discussions internal while preventing the risk of a data breach.
SAVE employee time
Reduce turnaround times with clear task allocation and performance management. Analytics reduce email volumes by eliminating unnecessary system-generated emails and identifying root causes of chaser emails.
About Us
We set out to make something amazing
Inbotiqa’s pioneering and multi-award-winning team of experts in technology, product management, data analytics and operations designs products to revolutionise the way businesses take control and realise the true potential of their inboxes.
The workflow management and analytics tool for back office and operations teams. Cut costs, reduce risks, increase productivity and improve customer service by optimising internal communication.
Transform your workflow
Realise 100% execution through transparent real-time information and task ownership with reduced turnaround times. Inbotiqa dramatically reduces time spent on email management by 55%. Our Intelligent Business Email guarantees follow-ups and allows your teams to focus on tasks of significantly higher value to your company and clients.
We’re already working with Fortune 500 companies and SMEs. To discuss the benefits that Inbotiqa can bring to your organisation, simply get in touch via the button below.
Partners
Case Studies
Capital Market Post Trade
See how we increased same-day close-out for trade support with reduced email volumes and zero complaints for a Tier 1 Investment Bank’s Capital Markets Operations Division
Sable
Transforming client communications significantly enhances efficiency and reduces risk for and International Financial and Immigration Services provider
Emails processed monthly
0
M
Adoption After Pilot
0
%
Reduction in email management
0
%
Hours Weekly Saved Per Team
-5
Use Cases
BPO
Find out how we have improved outcomes and accountability from branded workflow-management solution for the international Business Process Outsourcing company
Capital Market Buy-Side
A look at the benefits of managing the email-based processing of Investment Firm (Buy-Side) Operations
Frequently Asked Questions
What is YUDOmail?
YUDOmail is a shared inbox management solution that helps teams turn emails into structured, trackable tasks. It’s built for operational, support, and client service teams handling large volumes of incoming emails.
YUDOmail works with Outlook and Gmail, adding a collaborative workflow layer without replacing your existing email platform.
Who is YUDOmail for?
YUDOmail is designed for:
Operations teams managing transactional email flows,
Client service desks handling high volumes of customer queries,
Support teams using shared inboxes like support@ or operations@,
Regulated firms needing audit trails and SLA tracking.
It’s trusted by global banks, asset managers, and professional services firms.
What problem does YUDOmail solve?
YUDOmail solves key issues with traditional shared inboxes:
No visibility into who’s handling what,
Missed or duplicate replies ,
Manual triage and assignment ,
No reporting or performance tracking,
Lack of audit/compliance data.
With YUDOmail, every email becomes an assigned task with a case number, status, owner, and timeline.
How does YUDOmail integrate with Outlook or Gmail?
YUDOmail connects directly to your existing email systems (Microsoft 365 or Google Workspace). Your team continues to work from familiar inboxes — but now with full task management, SLA tracking, and collaboration built in.
No need to install new email software or migrate mailboxes.
Can YUDOmail help improve SLA and client response times?
Yes.
YUDOmail gives you:
Real-time SLA tracking,
Auto-assignment rules ,
Prioritisation based on email sentiment (optional),
Reporting on backlog, response times, and breaches.
This helps reduce delays, improve client service, and stay compliant with internal and external standards
Does YUDOmail support internal chat tools?
Yes.
YUDOmail integrates with:
Symphony chat – commonly used in financial services,
Microsoft Teams – for broader collaboration.
You can initiate a chat directly from the email thread, and it gets logged within the case — improving visibility and auditability.
Is YUDOmail secure?
Yes.
YUDOmail runs on prem or in the cloud and follows strict security protocols, including:
Role-based access ,
Data encryption in transit and at rest ,
Optional on-premises deployment ,
GDPR compliance.
We support security reviews and documentation for enterprise clients.
What kind of analytics does YUDOmail provide?
YUDOmail delivers actionable insights, including:
Email volumes by team, mailbox, or client,
Backlog and SLA breach trends,
Team performance metrics,
Common issues by category or keyword,
Structured case data for cost-per-client or cost-per-trade analysis.
How long does it take to get started?
Most clients go live in a few hours to a few days.
There’s minimal training required — the interface is intuitive and mirrors how teams already work.
We support a phased rollout, pilot onboarding, and ongoing support as needed.
What makes YUDOmail different from a CRM or helpdesk?
Unlike CRMs (like Salesforce) or helpdesk platforms (like Zendesk), YUDOmail is:
Lightweight and purpose-built for operational inboxes,
Focused on email workflow, not ticketing or sales pipelines,
Less complex to set up and use,
Designed for teams who live in Outlook or Gmail but need structure, visibility, and audit controls.
What AI capabilities does YUDOmail offer? Can it integrate with large language models (LLMs)?
Yes — YUDOmail is built with AI in mind. It already includes sentiment analysis using open-source libraries to help teams triage and prioritise emails based on urgency and tone.
Beyond that, YUDOmail’s structured case database can be used with a locally installed, ring-fenced large language model (LLM) — such as those built on OpenAI, HuggingFace, or Azure-hosted LLMs — to unlock high-value AI use cases, including:
Client Behaviour Insights: Spot trends across client interactions (e.g. common complaints, response tone),
Performance Analysis: Generate insights about team responsiveness, SLA risks, and workload balance,
Prompt-based Reporting: Ask natural language questions like “Which clients had most urgent queries last week?” and get accurate answers drawn from your structured case data.
All AI processing can happen within your infrastructure — no data leaves your network, keeping everything secure and compliant.
Get In Touch Now
We’re here to help. Just fill out the form and we’ll be in touch.
Customer Testimonials
The benefits were immediate, and they have now been using it successfully – and happily – ever since. In fact, the program worked so well that we now have every one of our 180 staff using YuDo – including our support teams. At a stroke, it has made our client communications measurable and accountable, and our staff love the functionality and ease of use. Moving off YuDo is now unthinkable!”
Action started using YUDOmail in 2019 to help manage communication channels across our growing range of brands. It quickly became an essential part of our day-to-day operations, making it easier for our team to stay organized and responsive even as we expanded. The system’s straightforward interface has helped us keep our interactions consistent across brands, making it the go-to tool we’ve come to count on to keep up with our busy workload.
YUDOmail has been a great benefit to our payroll team as we are able to assign emails to specific members of the team and collaborate on emails and share information within the team. The weekly reports also give us a view of the type of email queries we receive, which team member has dealt with the various categories and how many queries have been resolved vs are still in process of being resolved. All these features assist the team with the management of their workflows thereby enhancing efficiency.
