Inbotiqa was engaged to revolutionise Sable’s multi-functional service business. The Sable group of companies specialises in unique financial and immigration services for businesses and individuals.
The challenge at Sable entailed resolving issues around the control and management of client communications. Sable needed to ensure a positive customer experience as well as delivering the expected standards of response turnaround and accuracy. Following a carefully planned transition period to the Inbotiqa intelligent business email platform, multiple long-term benefits were immediately evident.
“The average time spent managing an inbox was reduced by 55%”
Over a two-month period, we switched a client servicing team from an existing email platform onto Inbotiqa’s YUDOmail platform for all communications. The technology and business change elements were broken down into manageable project phases during the two-stage deployment strategy and we worked closely with Sable to shape and structure the process in the most effective manner.
In a one-month period, YUDOmail performed actions across 50 group mailboxes involving 150 users. In excess of 124,000 emails were processed, yielding significant results that provided both value for money and a predictable cost profile over the many years of email management ahead. The average time spent managing an inbox was reduced by 55%. Accountability and measurability were added to client communications, delivering transparency across the email workload and designating clear ownership and control within teams.
In addition, comments-management was radically transformed. 20,000 internal comments ordinarily held in a separate platform were integrated, automatically becoming part of the decision-making and audit trail and generating ‘institutional memory’. This allowed control of the risk of a data breach while reducing regulatory risk, the quantification of internal discussions, and provided a single point of communication and maintenance.
“Our staff love the functionality and ease of use. Moving off YUDOmail is now unthinkable!”
Reg Bamford – Founder and CEO, Sable International
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