Feature Archives - Inbotiqa - Intelligent Business Email

Unlocking the ‘New Oil’ of Email Data with YUDOmail

Bill Moseman — Thu, 14 Sep 2023 11:48:50 +0000

Data is often hailed as the ‘new oil’ but email data, traditionally unstructured and difficult to navigate, has remained a ‘black box’ for many organisations. The nature and frequency of email communications contain valuable hidden insights into an organisation’s workflow, collaboration patterns, and pain points. Yet raw data, like crude oil, needs not only extracting. It also requires refining to realise its true value.

Enter YUDOmail. By converting this vast reservoir of email data into a structured and accessible resource, YUDOmail’s structured communications database enables businesses to mine valuable insights on risk, behaviour patterns and costs of their operations. Here’s how.

1. Transforming the Black Box

Traditional email systems operate in isolation. They don’t allow for easy data extraction or analysis. With YUDOmail, this unstructured data is organised into a comprehensible structure, turning your email ‘black box’ into a goldmine of actionable insights. This means that data once overlooked or inaccessible can now be processed, analysed, and put to use.

2. Illuminating Team Dynamics

With the structured data at hand, managers and decision-makers can gain insights into team dynamics. For instance:

Workload Distribution: Understand if work is being evenly distributed or if certain team members are shouldering more responsibilities.
Collaboration Patterns: Identify which teams or members collaborate frequently, helping pinpoint knowledge hubs or potential bottlenecks.
Response Times: Measure how quickly teams or individuals respond to internal or external requests, which can be a key performance indicator.

3. Spotting and Addressing Challenges

One of the major benefits of structured data is the ability to detect patterns or anomalies which might signify larger issues. Some examples include:

Frequent Email Exchanges: A high frequency of back-and-forth emails on a particular topic might indicate confusion or lack of clarity.
Chasing Emails: Multiple reminders or follow-up emails could signify a breakdown in process or communication.
Common Queries: If several teams or clients are asking similar questions, it might be a sign that a particular process or product aspect needs clarifying.

4. Decision-making Backed by Data

With tangible data in hand, businesses can make informed decisions. Instead of relying on anecdotal evidence or gut feelings, managers can:

Implement Training Programs: Based on areas where teams seem to struggle.
Optimise Processes: By identifying inefficiencies in current workflows.
Allocate Resources: By understanding which teams or projects demand more attention.

5. Empowering Proactivity

Structured email data not only helps businesses understand their current operational landscape but also equips them to anticipate future challenges. By analysing trends, managers can forecast potential bottlenecks or growth areas, allowing them to strategize proactively.

6. Enhancing Client Relations

Structured email data also offers insights into client relationships. By understanding common client queries or pain points, businesses can refine their offerings or communication strategies to better cater to their client base.

Understanding customer communication dynamics and team challenges is crucial to effective operations, optimised customer service and maintaining a competitive edge. YUDOmail’s structured database approach provides organisations with the tools needed to refine their email data, offering illuminating insights into team operations and challenges. In doing so, it paves the way for businesses to operate more efficiently, tackle challenges head-on, and foster a culture of continuous improvement. Dive deep into your email data with YUDOmail and uncover the hidden stories it has to tell.

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BLOG: Market Operations Case Study

Bill Moseman — Sun, 21 May 2023 16:37:50 +0000

Throughout my career, I have consistently witnessed the overwhelming, time-consuming, efficiency-draining issues of teams trying to manage high volumes of emails. Many organisations grapple with a constant influx of messages, making it difficult to prioritise and resolve customer queries efficiently. That’s why I joined Inbotiqa.

Our innovative email management tool, YUDOmail, is designed to address these inbox challenges – and so it does, plus a whole lot more. I just created my first client case study and it’s a prime example of the number and scale of benefits the implementation of YUDOmail delivers as it transforms email management systems and improves teams’ communication and performance. Read on for the highlights of YUDOmail ‘s results in the Markets Operations division of a Tier 1 Investment Bank.

Massive Email Consolidation

By leveraging YUDOmail’s powerful email management capabilities, a staggering 2.8 million emails were consolidated into 900,000 cases. This impressive reduction greatly simplified their mailbox maintenance tasks and helped them focus on what truly matters, serving their customers better.

Enhanced Accountability and Ownership

Our full audit trail feature ensured that every action taken was logged and tracked, making it easy for the owner to follow the query through to completion. This increased sense of responsibility led to a more efficient and accountable work environment.

Customisable Priority & SLA Management

With YUDOmail’s flexible priority and SLA settings, users were able to prioritise queries effectively, ensuring that urgent and high-priority cases were addressed promptly. Customisability allowed the team to adapt their workflow to the unique needs of their organisation.

Significant Reduction in Monthly Emails

After analysing just one month’s worth of data, our client was able to cut almost 5,000 monthly emails sent to their teams. This dramatic decrease in email volume not only made their inboxes more manageable but also allowed team members to focus on more important tasks.

Enrichment and Auto-Closure of Cases

YUDOmail’s enrichment feature facilitated the auto-closure of 20% of cases, enabling users to concentrate on genuine queries and enhancing overall productivity. This feature saved valuable time for the team by automatically identifying and closing resolved or irrelevant cases.

Automatic Assignment of External Emails

The advanced email management system automatically assigned 70% of all external emails to an owner, significantly reducing manual intervention and ensuring that each query was handled by the appropriate team member.

Powerful Rule-Based Enrichment

Our client set up an impressive 15,000 rules within YUDOmail to enrich case data automatically with additional information such as type, client, priority, and SLA. This level of customisation allowed the team to have all relevant case information at their fingertips, making it easier to address and resolve customer queries quickly and efficiently.

YUDOmail’s transformative email management tool has proved an invaluable asset for our enterprise client. By harnessing all the features above, YUDOmail has helped them revolutionise their email management processes and significantly improve their team’s productivity. If your organisation would like to take control of its inboxes and unlock its full potential, drop me a line to schedule a demo.

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The Importance of Email Workflow Tools for Risk and Control

Bill Moseman — Tue, 20 Dec 2022 17:34:44 +0000

Effective communication is essential for the success of any company. Email is frequently the primary mode of communication for many businesses but managing emails can be a difficult endeavour. The sheer volume of emails in shared mailboxes, often containing time-sensitive, business-critical instructions, presents a huge challenge to effective processing and execution. Certain industries have the added burden of complying with regulations related to record-keeping.

YUDOmail is a powerful tool for businesses that want to improve the risk and control of their email management processes. One of the key benefits is that it ensures that no emails are missed. With traditional email systems, it’s easy for messages to get lost in a cluttered inbox or overlooked in a crowded folder. YUDOmail provides enhanced tracking features that help ensure that all messages are received and promptly dealt with.

Another benefit is that it allows for clear ownership of emails and tasks. In a traditional email system, it can be difficult to track who is responsible for a particular message or task. With YUDOmail, ownership can be easily assigned and tracked, ensuring that tasks are completed in a timely manner and that no important messages fall through the cracks.

In addition to clear ownership, it also allows for the setting of due dates for tasks. This ensures that tasks are completed on time and that important deadlines are not missed. The tool even enables the setting of priorities, so that urgent tasks can be easily identified and dealt with quickly.

One of the key advantages of YUDOmail is that it prevents the accidental or intentional deletion of important emails. In a traditional email system, emails are easliy deleted by mistake or deliberately removed by users. YUDOmail maintains a complete audit history of all emails, chats, and attachments, so that no important information is lost.

All attachments, chats, and emails are stored in one case, providing easy access to all your email-related information in one convenient location. This saves time and hassle and improves the efficiency of your email management processes. Companies have been wrestling with their group inboxes for decades. With the application of YUDOmail, there are numerous benefits in terms of risk and control for businesses, and many more. Never miss an email again, employ enhanced tracking and ownership features, set due dates and priorities, and enjoy a complete audit history of all emails, chats, and attachments. With this type of tool, businesses can improve their email management processes, reduce the risk of important messages being lost or forgotten, and enjoy all the efficiency and customer service benefits this brings.

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Fintech Focus TV interviews Inbotiqa Co-Founder and CPO

Amy Dron — Thu, 21 Jan 2021 11:46:40 +0000

Toby Babb of Harrington Starr talks to Ludre Stevens about the Inbotiqa journey

In the latest episode of Fintech Focus TV, Tony Babb explores the recent acceleration of iNBOTiQA, looking at everything from new investments to the importance of customer relations. Ludre shares his predictions for the future of the market and of working practices following the mass disruptions to normalcy we’ve seen over the past year.

Link to the episode.

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Inbotiqa on Artificial Intelligence and the New Workplace

Amy Dron — Wed, 13 Jan 2021 14:46:39 +0000

Ludre Stevens discusses the impact of AI on the post-Covid workplace in The Fintech Times

In this article for The Fintech Times, Inbotiqa’s Ludre Stevens looks at how Covid-19 is changing the way we work, with artificial intelligence stepping up to help combat the challenges that have risen, making it easier on employers and their staff.

Link to article.

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City AM Tech Predictions for 2021

Amy Dron — Fri, 08 Jan 2021 12:44:40 +0000

Inbotiqa’s CPO contributes thoughts to Bindi Karia’s forecast for the year ahead

Tech has played a huge role in enabling businesses to adapt and continue throughout the disruption created by the pandemic. Inbotiqa CPO and co-founder Ludre Stevens shares his thoughts on remote working and artificial intelligence alongside other leading UK innovators as Bindi Karia looks ahead with her tech predictions for 2021 in City AM.

Link to article.

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Inbotiqa recognised as a Top-100 FinTech Employer

Amy Dron — Tue, 05 Jan 2021 17:11:21 +0000

Inbotiqa has been announced in the Ultimate Fintech Workplace Awards 2020

Organised by Harrington Starr and The Financial Technologist, Inbotiqa has been recognised in the top-100 Ultimate FinTech Workplace Awards 2020. The awards shine a light on the importance of diversity and inclusion and supporting team members, particularly through these difficult times.

Inbotiqa’s Business and Implementation Manager, Sara Hartland, represented the company in the entry interview and authored the article that appeared in The Financial Technologist that helped secure this success.

Sara’s full article on successful remote working is available to read from p26 of this edition of The Financial Technologist.

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Five Female-Led UK Fintechs To Watch Out For Post-Covid 19

Amy Dron — Tue, 22 Sep 2020 10:22:37 +0000

Dr. Ruth Wandhöfer shares her top-five female-led UK fintechs that are poised to thrive

Dr. Ruth Wandhöfer from Gauss Ventures shares in The Fintech Times her top-five fintechs to watch out for post Covid-19, all of them headed by powerhouse women. Inbotiqa is featured alongside Starling Bank, World Remit, Goldex and Darktrace.

Link to article.

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Inbotiqa invests in new Northern Ireland Tech Hub

Amy Dron — Tue, 21 Jul 2020 12:54:02 +0000

Invest NI has announced the establishment of Inbotiqa’s new Tech Hub in Northern Ireland. Staff at the Belfast Tech Hub will focus on developing Inbotiqa’s ML capabilities and play a key role in contributing towards growth plans.

Link to announcement.

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What is the role of women in fintech in the COVID-19 recovery plan?

Amy Dron — Wed, 01 Jul 2020 15:55:00 +0000

Madhvi Mavadiya talks to female VCs and fintech leaders for Forbes – is the COVID-19 pandemic affecting female-led fintech businesses particularly and what are their thoughts on the role of women in fintech in the recovery plan?

Link to article.

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